SanWild Sanctuary
Privacy Policy

1. Who we are

SanWild Lodge Pty Ltd. is a partner of SanWild Wildlife Trust (a registered non-profit organisation) and SanWild Conservations Holdings. These entities are collectively known as “SanWild” and “SanWild Sanctuary”, based in Limpopo Province, South Africa, also referred to as “we” and “us” below.

Contact:

Didi Schoeman

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Whatsapp: +27 87 550 2989

Landline: +27-15-023-0340

Email: info (at) sanwild (dot) org

Physical address:

SanWild Sanctuary

Leydsdorp Road,

0895  Gravelotte,

Limpopo Province

South Africa

2. Scope of this policy

This policy explains how we collect, use, and protect personal data when you:

• Visit our website

• Submit a volunteer application (including via Jotform)

• Contact us directly

We process personal data in accordance with:

• The Protection of Personal Information Act (POPIA – South Africa)

• The General Data Protection Regulation (GDPR – EU), where applicable

3. What data we collect

A. Volunteer applications

When you apply to volunteer, we may collect:

• Identity data (name, date of birth, nationality)

• Contact data (email, phone number)

• Application details (availability, motivation, experience)

• Travel-related information

• Health or fitness information (if voluntarily provided and relevant)

B. Website usage

We may collect:

• IP address

• Browser/device information

• Pages visited and interaction data

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C. Direct communication

If you contact us:

• Name, email, and any information you provide

4. How we use your data

We use your data to:

• Assess and process volunteer applications

• Communicate with applicants and volunteers

• Organise volunteer placements and logistics

• Respond to enquiries

• Improve our website and services

5. Legal basis for processing

We process your data based on:

• Consent – when you submit a volunteer application

• Pre-contractual steps – to evaluate your application

• Legitimate interests – to operate and improve our services

Where sensitive data (e.g. health information) is provided, it is processed only with your explicit consent.

6. Data sharing

We may share your data with:

• Internal staff and volunteer coordinators

• Service providers (e.g. website hosting, form processing via Jotform, email systems)

We do not sell or rent your personal data to anyone else, ever.

7. International data transfers

Because we use international service providers (e.g. website hosting and form tools), your data may be processed outside South Africa or the European Economic Area.

Where applicable, we rely on appropriate safeguards such as standard contractual clauses.

8. Data retention

We retain personal data only as long as necessary:

• Volunteer applications (unsuccessful): up to 6 months

• Volunteer records (accepted applicants): for the duration of involvement and a reasonable period thereafter

• General enquiries: as needed to respond and follow up

9. Your rights

Depending on your location, you have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent at any time

• Object to certain processing

• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at: info (at) sanwild (dot) org

10. Cookies and tracking

Our website may use cookies and similar technologies to:

Ensure basic functionality

Analyse website usage

Where required, we obtain your consent before placing non-essential cookies.

11. Data security

We take reasonable technical and organisational measures to protect your data, including:

Secure hosting

Controlled access to personal data

Use of reputable third-party providers

12. Third-party services

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I consent to SanWild processing my personal data in accordance with the Privacy Policy.

We use third-party services including:

• Jotform (for volunteer applications)

• Wix website hosting and analytics tools

• These providers process data in accordance with their own privacy policies.

13. Changes to this policy

We may update this policy from time to time. The current version will always be available here on our website.

14. Contact

If you have any questions about this policy or how we handle your data, please contact:

SanWild Lodge Pty Ltd.

Email: info (at) sanwild (dot) org

Physical address:

SanWild Sanctuary

Leydsdorp Road,

0895  Gravelotte,

Limpopo Province

South Africa